Shipping and returns
Shipping your package
Packages are generally dispatched the same day for orders paid for before 3 p.m. For orders paid after 3 p.m., they are shipped the next working day. When confirming your order, you will have the choice between several carriers (several delivery methods at Mondial relay and Bpost). Whatever the chosen delivery method, do not hesitate to contact us in order to receive your tracking number in the event that you have not received it.
Each order is shipped with a tracking number, so you will know in real time where your order is.
Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
Box sizes are appropriate and your items are properly protected.
Delivery delay
The delivery time depends on the chosen carrier. During the validation of your order, the deadline is indicated for each carrier according to the country of delivery.
Deadlines for Belgium: 1 to 5 days
Deadlines for any other country: 1 to 15 days